Terms & Conditions

This Agreement and the Supplements referred to apply to all visits by your Cat to the MEOWCLASS (“boarding”)

Services. We agree to provide the specific services to your Cat for each visit as indicated on the Service Card thatwill be filled out for each of your Cat’s visits (“Services”). We will exercise reasonable judgment as we provide the Services.

Payment for Services. You agree to pay us for the Services we provide to your Cat(s) during each visit at therates set forth at the start of such visit (collectively the “Charges”). Prices are subject to change without notice andseasonal rates may apply. Charges begin on the day you leave your Cat(s). Boarding check out time is by noon on the departure date and additional Charges will be due for late check out. If you do not pay your bill in full at check-out, MEOWCLASS is required to return your Cat to you at the time of check-out. You understand, however, that you will remain liable for all Charges incurred during your Cat’s stay, and MEOWCLASS reserves the right to collect any unpaid balance.

Reservations. Reservations are accepted but not guaranteed without verification of MEOWCLASS requirements.

Cancellations. If you need to cancel your reservation, please do so at least (7) days prior to your arrival date. MEOWCLASS reserves the right to charge late cancellation fees.

Your Agent*. You must provide an adult, over the age of 18, as a contact (‘Agent”) for the boarding if you are unable to be reached in case of emergency. Your Agent must also be someone other than the primary Cat Parent(s) and should not be someone traveling with you if you are leaving town. If we cannot reach you, you authorize us to contact your Agent. You agree that your Agent shall have your full and complete authority to make any and all decisions, including those related to the health of your Cat and the expenditure of funds, for or on behalf of you and your Cat.

Emergencies. In an emergency or natural disaster, every effort will be made to contact you or your Agent to retrieve your Cat. You agree that MEOWCLASS, at its sole discretion, is authorized to transport, and/or to make temporary alternative arrangements to house and care for your Cat until you or your Agent can retrieve the Cat. You understand it may not always be possible to safely evacuate your Cat.

Check-In and Check-Out. The lobby is open for check-in and check-out as posted at MEOWCLASS. We may require government issued identification before releasing the Cat(s) to ensure we only release your Cat to you, your Agent.

Personal items. Do not bring items with your Cat that are valuable or irreplaceable. MEOWCLASS is not responsible for loss or damage to any personal item or toy left with your Cat

Cat Health and Behavior. We reserve the right to refuse to accept a Cat at check-in for any reason, including without limit, if it appears to us the Cat is sick, injured, in pain, or that its behavior could jeopardize the health or safety of other Cats or our staff.

• No Cat can stay with us unless the Cat is healthy and we have confirmation from a licensed veterinarian or approved designee that the Cat has received all vaccinations required by MEOWCLASS.
• If at any time your Cat is found to have fleas or ticks, we may provide the appropriate flea or tick removal treatment, and you authorize us to provide such service at your additional expense.
• You represent that your Cat has no illness, injury or behavior problem (including aggressive or biting behavior) that has not been disclosed to us.
• We may accept certain older Cats and we may administer routine medication for chronic conditions, but we are not equipped to care for acutely sick Cats or aggressive or biting Cats.
• You represent that your Cat has not been exposed to rabies, distemper, or parvovirus within 30 days prior to beginning its stay with us.
• If your Cat has been treated for a contagious illness, we will not accept your Cat(s) for at least two (2) weeks after treatment has been completed and a statement of health is obtained from a licensed veterinarian.
• You acknowledge that we may contact appropriate authorities if your Cat bites another Cat or any person.
• You acknowledge and agree that in the unlikely event your Cat becomes ill or injured, or if your Cat has a pre-existing condition which is aggravated by its stay, and requires professional attention we will attempt to notify you or your Agent at the telephone numbers you provide on the reverse side. If we cannot reach you or your Agent, MEOWCLASS at its sole discretion, may engage the services of a veterinarian and/or administer medicine or give other necessary attention to your Cat, and you authorize us to provide any such service at your additional expense. In cases we believe to be critical, we may take your Cat to the veterinarian first before trying to contact.
  If you refuse medical treatment for your Cat, MEOWCLASS, at its sole discretion, may engage the services of a veterinarian and/or administer medicine to make your Cat as comfortable as possible until picked up by you or your Agent, and you authorize us to provide any such service at your additional expense. If we cannot reach you or your Agent, we will make healthcare decisions for your Cat based on the recommendations of available professionals.
• In the unfortunate event that your Cat passes away while in our care, we will hold your Cat until you or your Agent are able to pick up your Cat; or if you wish, at your expense, we will arrange to have your Cat cremated.
• You acknowledge and agree that in the unlikely event your Cat is injured, YOU RELEASE MEOWCLASS AND ITS AGENTS FROM ANY LIABILITY FOR SUCH INJURY.
• If your Cat injures another Cat or any person, you will be solely responsible for any injury to the other Cat(s)/ or person(s) as well as your own Cat, and YOU RELEASE MEOWCLASS AND ITS AGENTS FROM ANY LIABILITY FOR SUCH INJURY.

Communicable diseases. Although all Cats coming into the MEOWCLASS are required to be vaccinated, it is still possible for a Cat to become ill. You understand this risk and agree that MEOWCLASS is not liable for any expense related to illness suffered by your Cat during or after its stay.

Cats not picked up on Check-out Date. If you or your Agent do not pick up your Cat at the agreed upon date and time, you hereby authorize us to continue to provide the Services as set forth in this Agreement at your expense. If MEOWCLASS determines, at its sole discretion, that an extension of Services is required, payment in full may be required prior to extending such Services. Notwithstanding the foregoing, if your Cat is deemed abandoned under local laws or regulations, or in MEOWCLASS’s discretion as permitted by law, we will follow the Abandoned Cat Procedure. MEOWCLASS guests may be converted to boarding services if the Cat has not been picked up within the operation hours and you shall pay the expense.

Abandoned Cat Procedure. Unless otherwise required by applicable law, if you fail to pick up your Cat by the designated time:

• All Services will stop, with the exception of medication administration necessary to ensure Cat health and safety and basic boarding services (food, water, relief time and shelter).
• We will attempt to contact you by telephone and/or in writing using the information that you have provided, advising you that if your Cat is not picked up within a reasonable time period, your Cat will be deemed to be abandoned and that we will deliver the Cat to a third party adoption partner or other similar government agency. You understand that you may lose ownership of your Cat under these circumstances. If you fail to pick-up your Cat for any reason, YOU RELEASE MEOWCLASS FROM ALL FURTHER LIABILITY AND RESPONSIBILITY FOR YOUR CAT.
• You shall remain liable to us for all unpaid Charges, including without limit the court costs and reasonable attorneys’ fees incurred in the collection of the Charges.

Sole Ownership. You represent to us that you are the owner(s) of the Cat(s) and that you are fully authorized to enter into this Agreement. All of the information about you and your Cat in this Agreement is true, accurate and complete. In a custody dispute we will require proof of ownership, a written property settlement agreement or court decree.

• You agree to indemnify and hold us harmless, from and against all loss, damage or expense, including attorneys’ fees, resulting from misrepresentations by you or your representatives or resulting from your Cat’s stay including,without limitation, any person claiming to be the owner of your Cat and any person claiming damage or injury by your Cat.

Miscellaneous Provisions. This written Agreement constitutes our entire and only agreement and there are no oral agreements or understandings except as provided for in this Agreement.

• This Agreement shall bind us and our assigns and you and your heirs and assigns.
• The law that applies to the Agreement is the law of the state or province and municipality where your Cat is to stay. If there are disputes that result in litigation, the courts of the state or province and municipality where your Cat is to stay shall have exclusive jurisdiction.
• We may take a photo of you & your Cat while your Cat is receiving our Services or in our care (“Photo”). You hereby grant Us the perCatual, irrevocable, royalty-free right and license to publish, distribute, adapt, modify, or otherwise use the Photo, or any portion thereof, in any manner for any commercial or non-commercial purpose without your notice, review or approval.

Definitions. The terms used throughout this Agreement, whether capitalized or not, and in either the singular or plural form, means as follows: “We,” “Us,” “boarding” means MEOWCLASS, its associates and its subsidiaries. “You” and “your” shall mean the Cat Parent(s) signing this Agreement. “Cat” or “your Cat” shall mean the cat(s) staying at the MEOWCLASS and shall refer to the Cat(s) designated by the Cat Parent in this Agreement.

Thanks for using MEOWCLASS or visiting one of our websites. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.

1. WHAT IS PRIVACY STATEMENT ABOUT
   The Personal Data Protection Act 2010 (“PDPA”) was introduced by the Government to regulate the processing of Personal Data in commercial transactions. The PDPA, which applies to all companies that are established in Malaysia, requires us to inform you of your rights in respect of your Personal Data (hereinafter defined) that is being processed or that is to be collected and further processed by us and the purposes for the data processing. The PDPA also requires us to obtain your consent to the processing of your Personal Data.

Consequently, we want you to be clear how we are using your Personal Data and the ways in which you can protect your privacy. This Privacy Statement describes on what information is gathered, how this information is used and stored, who the information will be shared with, how you can opt out and how you can modify your Personal Data held by us and any other changes that have been made from time to time.

2. GENERAL
   All capitalized words not defined in the Privacy Statement will have the same meaning ascribed in MEOWCLASS Terms of Use. This Privacy Statement is incorporated and forms part of MEOWCLASS Terms of Use.
3. CHANGES
   Our Privacy Statement may change from time to time without notice.
4. WHEN IS THIS PRIVACY STATEMENT APPLICABLE TO YOU
   The Privacy Statement is applicable to you the moment you access and/or use MEOWCLASS website.
5. IS IT NECESSARY FOR US TO COLLECT AND PROCESS YOUR PERSONAL DATA
   Yes, we need to collect and process your Personal Data to enable us to provide you with access and/or use of MEOWCLASS website. and we need your consent to collect and process such Personal Data of yours, failing which we are not able to provide you with the access and/or usage of MEOWCLASS website.
6. THE INFORMATION WE COLLECT
   We collect information in (2) ways:-

(a) PERSONAL DATA THAT YOU PROVIDE TO US. We collect information (such as name, postal address, birthdate, telephone number, facsimile number, email address, credit/debit card information, photos etc.) when you voluntarily provide such information to us as and when required. The list is non-exhaustive and the above shall collectively be known as “Personal Data”.

(b) INFORMATION WE GET FROM YOUR USE OF OUR MEOWCLASS WEBSITE. When you interact with us through MEOWCLASS website, we may collect or receive and store certain personally non-identifiable information. Such information is collected passively using various technologies and cannot presently be used to specifically identify you. This information includes:-

• cookies that may uniquely identify your browser. This is described in detailed below.
• details of how you access and/or use MEOWCLASS website such as your search queries.
• total number of visitors accessing and/or using MEOWCLASS website.
• diagnostic and usage data that your device generates. This is described in detailed below.
• how you and other user use and interact with MEOWCLASS website.

The above is collectively known as “Information”. If we do combine non-personal information with Personal Data the combined information will be treated as Personal Data for as long as it remains combined.

As an ongoing effort to better understand and serve you better, we often conduct research on customer demographics, interests and behaviour based on the Personal Data and Information provided to us. This research may be compiled and analysed on an aggregate basis. We may share this non-identifiable and aggregate data with our Affiliate and/or Authorised Third Party (hereinafter defined) but this type of non-identifiable and aggregate does not identify you personally. We may also disclose aggregated user statistics in order to describe our MEOWCLASS website to our Affiliate and/or the Authorised Third Party for other lawful purposes.

“Authorised Third Party” shall mean business partners, contractors, agents, auditors, advisers, any telecommunications provider which we have an arrangement with in connection with the MEOWCLASS website and/or third party supplier engaged by us from time to time for the purposes of providing MEOWCLASS website to you.

8. USE OF YOUR PERSONAL / CATS PICTURE, DATA AND INFORMATION
   We use the Personal Data and Information you provide in a manner that is consistent with this Privacy Statement. If you provide Personal Data for certain reason, we may use the Personal Data in connection with the reason for which it was provided. Your Personal Data and Information may also be used by us, our Affiliate and/or Authorised Third Party for one or more of the following purposes:-

(a) assessing your booking application,
(b) administer your participation of MEOWCLASS Contest,
(d) to operate and provide MEOWCLASS website to you,
(e) administrating your MEOWCLASS Account,
(f) technical administration of MEOWCLASS website,
(g) to verify and process payment,
(h) to communicate with you,
(i) to respond to your inquiries,
(j) for research and development,
(k) to detect and prevent fraudulent activity,
(l) investigation of complaints and suspected suspicious transactions,
(m) in compliance with any Appropriate Authority and/or Law,
(n) profiling MEOWCLASS Service preferences,
(o) to conduct market research and using such analysis for our business plans, the enhancement of MEOWCLASS website, targeted advertisements and conveying such information in broad aggregate terms to our Affiliate, Authorised Third Party, and/or third parties who have or propose to have business dealings with us,
(p) statistical analysis,
(q) to provide you with information on our other product and services, of our Affiliate, and/or Authorised Third Party,
(r) to send you information, promotions and updates including marketing and advertising materials in relation to MEOWCLASS website and those of our Affiliate, and/or Authorised Third Party,
(s) our other legitimate business activities such as website, facebook, instagram, google advertising &  other content, and/or
(t) any other activities which are ancillary to MEOWCLASS website.

The above shall collectively be referred to as “Purposes” in this Privacy Statement.

You represent and warrant that the consent of your Other User whose Personal Data you have provided in any application and/or disclosed to us has been obtained to allow us to process the same for the Purposes set out above. If we intend on using any Personal Data in any manner that is not consistent with this Privacy Statement, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

9. DISCLOSURE OF YOUR PERSONAL DATA
   We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. As such we will not sell or rent your Personal Data save and except as provided herein. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below.

Business Transfer. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Legal Requirements. To comply with any order of court or directive from authorities investigating any alleged offence, misdeed and/or abuse or to enforce any of the terms and conditions applicable to you, or where such action is necessary to protect and defend our rights or website.

Authorised Third Party. Where services from such Authorised Third Party is required, we will share your Personal Data on a strictly confidential basis. Authorised Third Party will not be allowed to use your personal information disclosed to them except for the limited purpose of providing the particular service.

10. THIRD PARTY SERVICES
    Our MEOWCLASS website may provide a link or a platform to third party applications, website and/or services to make available certain services to you (“Third Party Services”). This Third Party Services may contain, from time to time, links to other web sites. We are not responsible for the privacy practices or the content of such websites or of any third party. You should review the privacy policies of such Third Party Services. This Privacy Statement applies solely to Personal Data and Information collected by us.
11. COOKIES

What is a Cookie?

When you access and/or use MEOWCLASS website, your device will automatically be issued with a cookie. Cookies are small files containing string of characters that are placed in your device’s hard drive to identify your device to our server. Generally, cookies themselves only record those areas of the site that have been visited by the device in question, and the duration. Many websites and/or software application do this whenever a user visits their site in order to track traffic flow.

Depending upon the type of device you are using, you may set your device to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to you.

Our Cookies:-

We use “cookies” to store and track information about you and your access and/or use of MEOWCLASS website.

Our cookie and information retrieved from our cookie is used in line with the uses set out in in this Privacy Statement and more specifically:

• to track information such as the frequency and duration of your access and/or use of MEOWCLASS website, your click-stream as you go through MEOWCLASS website and help us determine whether you came to MEOWCLASS website from a particular internet link or banner advertisement.
• to analyse the profile of visitors and users to helps us in providing you with better access and/or use of MEOWCLASS website and to enhance MEOWCLASS website.
• to personalize the content, banners and promotions that you will see on MEOWCLASS website.

Most cookies are “session cookies,” meaning that they are automatically deleted from your device at the end of a session. You are always free to decline cookies if your device permits, although in that case you may not be able to use certain features of MEOWCLASS website and you may be required to re-enter your password more frequently during a session.

Third Party Cookies:

We may allow other third party to serve ads when you access and/or use MEOWCLASS website. In the course of serving advertisements, the third-party may place or recognize a unique cookie in your device. Such third party may use information retrieved from their cookies to provide advertisements on MEOWCLASS website and other product and services that may be of interest to you.

WE HAVE NO ACCESS TO OR CONTROL OVER THE THIRD PARTY COOKIES AND THEY ARE NOT SUBJECT TO OUR PRIVACY STATEMENT. PLEASE REVIEW THEIR PRIVACY POLICY FOR DETAILS. If you want to prevent such third party from sending and reading cookies on your device, you will need to visit each of their websites individually to request that you be removed from that system.

12. OPTING-OUT, CHANGE, UPDATE OF AND ACCESS TO YOUR PERSONAL DATA
    You may be able to access and/or use MEOWCLASS website without providing us any Personal Data. If you choose not to provide any Personal Data, you may not be able to access and/or use certain MEOWCLASS website.

However, when you choose to provide us with such Personal Data, we may also use your Personal Data to contact you in the future to tell you about our services we believe will be of interest to you.

In relation to direct marketing, you may request us by written notice not to process your Personal Data.

We maintain your Personal Data in our business records while you accessing and/or use MEOWCLASS Website. We also maintain this information for a period of time after you are no longer a subscriber or when you discontinue accessing and/or using MEOWCLASS Website if the information is necessary for the Purposes for which it was collected or to satisfy legal requirements.

13. SECURITY
    The MEOWCLASS website may not be a secure medium, and communications over MEOWCLASS website may be subject to third-party interception. We cannot accept responsibility for any unauthorised access or loss of Personal Data.

We have implemented security policies, rules and technical measures to protect your Personal Data from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All our employees and data processors, who have access to and are associated with the processing of Personal Data, are obliged to respect the confidentiality of your information.

While we cannot guarantee that loss, misuse or alteration of Personal Data will not occur; we make reasonable efforts to prevent such unfortunate occurrences.

Personal Data that we collect from you will be stored and backed up securely in an environmentally-controlled location. Only authorized people with user ID and password from our company have access to the information.

14. CONTACTING THE WEBSITE
    If you have any questions relating to MEOWCLASS website or your Personal Data, please contact us at:

Address: ASK MEOWCLASS PLT
No 6 GF, Jalan BP 7/11, Bandar Bukit Puchong, 47100 Puchong, Selangor
Email: [email protected]